Empowering IT Service Providers for Scale and Resilience

Eric Vaughn

For as long as I can remember, IT has been challenged to “do more with less.” Shrinking budgets and limited resources have often lead IT departments to use Band-Aid solutions to keep up with the rapid rate of change in technology. But as the business scales, and the need for resilient solutions becomes a requirement rather than an option, IT must find new ways to keep up. That’s why Neverfail has spent over a decade focusing on enabling IT service providers, both internal and external, to unlock their hidden superpowers and reach the full potential of their businesses. Since we’ve developed and perfected the Neverfail IT Empowerment Suite, I’ve seen real life IT men and women become superheroes – delivering on and exceeding the expectations of their companies and their customers.

Today, every business needs IT superheroes. Companies are quickly realizing that technology has evolved from a cost center to profit center and is crucial to the success of the business. As the underlying backbone of business, technology solutions cannot go down. If they do, the whole business can expect to see a visible and measurable loss of revenue and reputation. Websites like downdetector.com exist today because users of all sites and applications are becoming exceptionally impatient, directing their business to competitors within seconds of being unable to access their intended destination.

Because IT has gained such a significant importance in a relatively short amount of time, the two foundational things that matter most to IT providers, regardless of internal or external delivery, are scale and resilience. To scale and be resilient means to be able to not only do more with less, but also move away from Vitamins to Aspirin. Technology has become the most fundamentally important function of any business model. IT has to be prepared to keep the business continually running, regardless of the threats technology receives, delivering on strict SLAs that the business needs to close larger deals and eliminate risk.

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