Case Study

CS-CE-Viewpoint

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C A S E S T U D Y 512.600.4300 | sales@neverfail.com | www.neverfail.com ISV Reduces Costs and Improves Reliability for Construction Management Applications Viewpoint offers a range of enterprise-class applications optimized used by construction companies all over the world. Their tools help clients optimize their spending, manage projects, keep track of vendors, and handle the massive variety financial management tasks associated with residential and commercial construction. They worked with Neverfail to develop a new SaaS version of their package targeted at small and medium-sized construction firms, and improve the overall resiliency, reliability and performance of their enterprise offerings while also substantially lower their operating costs. Challenge: Eliminate unplanned outages and cut costs Viewpoint management began searching for a new private cloud service provider after a major outage caused by their previous provider created numerous problems for their own operations and those of their customers. They conducted a thorough investigation of alternatives, including the major providers. They learned about Neverfail by talking to one of their customers, who was using Neverfail private cloud services and reported positive experiences in working with the company. In addition, Viewpoint wanted to broaden the market for their software by creating a SaaS, subscription-based offering of their enterprise product. Their large customers typically hosted the Viewpoint product themselves in their own data centers or used Neverfail or other cloud service providers to host it. Viewpoint needed not only a cloud services partner, but a better way to deliver their highly capable software over the internet. Initially, they used a few different Workspace-as-a-Service offerings, but the costs associated with those services were too high. The company decided to seek out a suitably capable service that would let them reduce their costs while maintaining high levels of performance and flexibility for end users. HEADQUARTERS Portland, Oregon SERVICES Construction-specific software solutions to the global construction and capital project industries. CHALLENGES Improve reliability and reduce operating costs in order to improve competitiveness and attract a broader range of new customers. SOLUTION Work with the Neverfail white glove migration team to move to Neverfail Private Cloud and utilizing Neverfail Workspaces for web-based application delivery. RESULTS Vastly improved reliability, lower operating costs, improved customer service, and increased sales.

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